Refund Policy

Helamade.com management reserves the exclusive right to decide on refunding or replacing a product.
If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method you have selected. Once we have received your product (10-20 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times are as follows:

Payment Method	Refund Option	Refund Time
Debit or Credit Card	Debit or Credit Card Payment Reversal	2-5 days

Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.
All refunds are made using the payment-initiated media

Returns Policy

Conditions for Returns
The product must be unused, unworn, unwashed and without any flaws. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
The product must include the original tags, user manual, warranty cards, freebies and accessories.
The product must be returned in the original and undamaged manufacturer packaging / box.
Any issue related to any product or service should be brought to the notice of helamade.com within 2 days of the purchase.
If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below.
For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable). For more information on warranty claims please view our Warranty Policy
Returns Policy per Category
Tools 10 – 20Days; Return and refund/replacement. No questions asked
Agriculture – 10 – 20 Days; Return and refund/replacement. No questions asked
Natural & Hand Made– 10 – 20 Days; Return and refund/replacement. No questions asked
Education– 10 – 20 Days; Return and refund/replacement. No questions asked
All other categories – 10 – 20 Days; Return and refund/replacement. No questions asked